Gymfinity Assistant
Ask Finn about Gymfinity
Classes, trials, camps, memberships and more
👋 Hi, I’m Finn I’m here to help with classes, trials, memberships, holiday camps and more.

FAQs

  1. How do I cancel?

If you would like to cancel your membership, please contact our Membership Manager, Chloe, by email at chloe@gymfinitygymnastics.co.uk.

Please include your gymnast’s full name and the reason for cancellation to help us process your request as quickly as possible.

  1. What notice period do I need to give? 

All memberships require one month’s written notice to cancel.

Your notice period will begin from the date we receive your cancellation request by email. Membership fees will continue to be charged during the notice period, and your gymnast is welcome to attend classes as usual until the membership ends.

  1. Can I freeze my membership? 

Injury Freeze
If your gymnast is unable to participate due to an injury, we may be able to freeze the membership for the duration of their recovery. Please contact the relevant centre manager and provide details of the injury. Supporting documentation may be requested where appropriate.

Summer Holiday Freeze
We also offer a Summer Membership Freeze for a reduced fee of £15 per month. This allows you to retain your gymnast’s place in their class while taking a break over the summer holidays.

To arrange a membership freeze, please contact our Altrincham Centre Manager, Lydia, at lydia@gymfinitygymnastics.co.uk.

  1. My payment has failed. 

If a membership payment has failed, please contact your centre manager as soon as possible so we can help resolve the issue and ensure your gymnast’s place is retained.

When contacting us, please include your gymnast’s name and any details you have received regarding the failed payment.

  1. How do I change my payment details? 

If you need to update the bank account used for your membership payments, please email your centre manager with your new sort code and account number.

  1. How do I move classes? 

If you would like to change your gymnast’s class, whether due to age, ability level, scheduling preferences, or availability, please contact our Membership Manager, Chloe, at chloe@gymfinitygymnastics.co.uk.

We will review current class availability and recommend the most suitable option for your gymnast.

  1. What happens if we miss a class?

We understand that occasional absences happen. Gymnasts are entitled to up to three make-up sessions per calendar year.

If your gymnast misses a class and would like to arrange a make-up session, please contact your centre manager:

Make-up sessions must be booked in advance, as they depend on available space in suitable classes.

8. British Gymnastics

All Gymfinity gymnasts are required to have British Gymnastics Community Membership, as this is a mandatory requirement of our governing body.
Maintaining valid British Gymnastics membership provides the appropriate insurance cover and ensures every gymnast is eligible to train, compete and take part in affiliated events, while helping Gymfinity maintain a safe and compliant training environment.
To arrange your child’s membership, please visit the British Gymnastics website, select Join, and choose Community Membership.

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